Terms of service

Privacy

1. Security & Privacy

KURKUTA recognizes the importance of the issue of security of your personal data and your online transactions and take all necessary measures with the most modern and advanced methods to ensure maximum safety. All information related to your personal information and transactions are secure and confidential. The security of the online store KURKUTA is achieved by the following methods:

Client Identification

The codes used to identify you are two: Input (e-mail or username) and Personal Security Password (password), who each time you enter them provide access with complete security to your personal information. You have the ability to modify your Personal Security Code (password) as often as you wish. The only person who has access to your information are through the above codes and you are solely responsible for maintaining the secrecy and concealment by third parties. In case of loss or leakage should be an immediate alert us otherwise our online store KURKUTA is not responsible for the use of the password by an unauthorized person. We recommend for security reasons, change your password at regular intervals and avoid using the same codes and easily detectable (e.g. date of birth).

Ensuring Privacy of Transfer of your Personal Data

The KURKUTA online store in cooperation with Eurobank use safety valve, which ensures confidentiality during the transfer of data (or encrypting). Eurobank uses the communication protocol SSL (Secure Sockets Layer) encryption together with the 128bit, which ensures the security of online transactions.

Controlled Access (firewall)

The access to KURKUTA systems (servers) controlled by a firewall, which allows the use of specific services to customers / users by prohibiting the same time, access to systems and databases containing confidential data and company information.

Trade Privacy

Confidentiality is obvious. The same basic principles apply in everyday transactions in the case of e-commerce (e-commerce). All information transmitted by the user / member at KURKUTA are confidential and KURKUTA has taken all necessary steps to use them only to the extent necessary in the context of service. Some of the measures taken are the following: Only authorized employees have access to the information of your transaction and only when it is necessary(e.g. for processing your requests). KURKUTA does not disclose customer information and transactions, unless is with a written authorization from you or a court decision or other public authority In any case, the online store KURKUTA in any way disclose or publish your personal data and information entrusted to us. The personal data you share with us with your membership are used exclusively for the execution of your transactions. All information is encrypted and stored securely.

2. Privacy Policy

When you visit the pages of www.kurkuta.com and to order products, but also to ensure that we can contact you to let you know about our new products, you will likely be asked to fill in your personal information (name, profession, address, date of birth, etc.). Any personal data anywhere on the pages and services of the website of www.kurkuta.com, intended solely to ensure the operation of the service and may not be used by anyone, without complying with the provisions of Law . 2472/97 on the protection of personal data, as in force at any time.

Payment

Pay with a Credit Card:

All payments via Visa, Mastercard are accepted.

Pay with PayPal:

Make easy, quick and secure purchases through PayPal.

Pay on goods' delivery:

Pay the courier's employee upon goods' delivery. This form of payment is applicable for delivering goods in Greek cities only, irrespective of package's weight. Service costs 2.80 €

Pay by bank transfer/e-banking:

Pay by transferring the total order value to the following bank account:

EUROBANK:

IBAN: GR8302601350000590200986170
In order to proceed with your order, you should email us the scanned document or electronic bank receipt at kurkutashop@gmail.com. The order will be considered complete upon receiving a copy of the bank transfer payment, it will be then processed and will be dispatched for delivery.

Shipping

1.a Domestic Delivery cost in Greece:

- 3€ Delivery for all orders
*(VAT is included in the above prices)

1.b Shipping cost for other countries

- There is the additional cost of 9 € for all orders to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
- Rest countries (not included above): 13€ Delivery days are Monday through Friday from 9.00 am to 5.00 pm The delivery order will be made within 7 working days

2. Late order

Your order may be delayed for the following reasons:
a. The product you ordered is not available: There is the rare scenario among the thousands of products displayed in our online store, that the item (s) you placed in your shopping cart got out of stock during the ordering procedure, thus our system did not update availability on time. In this case our staff will contact you to give you all the alternatives or assist you in cancelling the order without any charges.
b. The transportation and/or delivery of your order may be affected by extreme weather conditions, any event of force majeure, strikes, national or seasonal holidays which could affect the transport and delivery of your order.
c. If it is impossible to reach you by phone or email for reasons like problem with your order, or the product or any issues related with payment, or information entered not properly updated.

3. Non Completed Order

KURKUTA would like to apologize for rare cases will not be able to complete an order, the reasons may be as follows :

• If there would be simultaneous sales in specific product and specific color or size in one of the two stores and the online store the availability may not be able to serve simultaneous orders.
• If you do not confirm the details of the client and there is no response to communication effort then the order is automatically canceled.

However in these rare cases, we ask for your understanding and our professional staff will try to serve you with the best way.

Returns & Exchanges

Returns - New Products

You have the right to return products purchased and ask for a replacement and the nature of clothing or accessories is such that sometimes may not meet your expectations due to non-physical presence in the store.

Return/ Non-Defective Products

In our believes is that the online store should not be different than a physical store in KURKUTA chain, so the return can be to change the size, the color or for any reason, for example because you are not happy with your product, it is possible refund within 15 working days of receipt.
If the refund is made within 15 working days then the KURKUTA cannot accept any return for replacement or cancel the transaction.
We emphasize that the date delivered the product is indicated by the courier on receipt, to control the time limit prescribed.
In each case the returned products must be in the state received from the client, complete and without damage and with the packaging that normally accompanies the product and is in excellent condition.
In case of resizing, design, color of clothes, accessories due to wrong assessment of the client, our client sends back the goods with ELTA and billing KURKUTA and ship new merchandise by charging customers for delivery:

• Greece: 3 €
• Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom: 9 €
• Rest countries: 13 €

Briefly, the return and replacement of a product is feasible under the following conditions:

• first contact on the phone +30 6972541828 or send email to kurkutashop@gmail.com the reasons of the refund
• the return take place within 15 working days from receipt
• the product is not being used
• the product is accompanied by all the necessary documents to prove the transaction

If the product does not meet the above requirements will be returned to the sender.

Return/ Defective Products

In cases where a demonstrable fault KURKUTA sold defective products and poor quality or error in taking the order, the pricing, the shipping, damaged during shipping, poor packaging, etc. then assume full responsibility for replacement costs of the return (we deposit the equivalent costs in the bank account which would indicate), as well as forwarding expenses. The repayment terms remain the same as those mentioned above.